cb998 Frequently Asked Questions

cb998 requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National ID card, passport, or driving licence. You may also be asked to submit proof of address such as a utility bill or bank statement dated within the last three months. Upload clear scanned copies or photos through the verification section in your account settings.

Use the 'Forgot Password' link on the cb998 Login page to reset your password instantly. Enter the email address linked to your account and cb998 will send a secure reset link within a few minutes. Click the link, set a new password, and log in. If you no longer have access to your registered email, contact cb998 support via live chat for manual verification.

No — cb998 strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of the Terms and Conditions and may result in permanent suspension of all linked accounts and forfeiture of any winnings. If you have accidentally created a second account, contact cb998 support immediately to resolve the situation before any further activity takes place.

To close your cb998 account permanently, contact the support team via live chat and submit a written closure request. Before closure, ensure all pending withdrawals have been processed and your account balance is zero. Note that account closure is different from self-exclusion — if gambling harm is a concern, we recommend using the self-exclusion tool in your responsible gaming settings instead of a simple account closure.

The minimum deposit on cb998 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks may carry a higher minimum of ৳1,000 depending on the bank's own transaction rules. There is no maximum deposit limit set by cb998, though your payment provider may apply its own daily transfer caps.

To withdraw to Nagad, log in to your cb998 account, go to the Cashier section, select 'Withdraw', and choose Nagad as your withdrawal method. Enter the Nagad mobile number registered to your account and the amount you wish to withdraw. Withdrawals to Nagad are typically processed within 15 to 60 minutes during business hours. Your account must be fully KYC-verified before any withdrawal is approved.

The minimum withdrawal amount on cb998 is ৳1,000 for mobile wallet methods including bKash, Nagad, and Rocket. Bank transfer withdrawals carry a minimum of ৳2,500. There are no cb998 withdrawal fees — the amount you request is the amount you receive. Your payment provider's standard transaction fees (if any) are separate and set by the provider, not by cb998.

cb998 does not charge any platform-side fees on deposits or withdrawals. The full amount you deposit is credited to your wallet, and the full amount you request to withdraw is sent to your payment method. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges, which are outside cb998's control. Check your provider's fee schedule for details.

Playing slots on cb998 is straightforward. Log in to your account, navigate to the Slots section, browse the game library by provider or category, and click any slot title to launch it. Select your bet size using the in-game controls and press Spin. No download is required — all cb998 slots run directly in your browser on both desktop and mobile. Ensure your account has sufficient balance before starting.

Yes — all games on the cb998 platform use certified Random Number Generator (RNG) technology supplied by industry-standard providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. Each game's RTP (Return to Player) percentage is published in the game information panel. cb998 does not alter game outcomes and does not have access to the underlying RNG — fairness is enforced at the provider level.

Yes — cb998 is fully optimised for mobile play. The entire platform runs in a mobile browser without requiring any app download. All game categories including slots, live casino, and sports betting are accessible on Android and iOS devices. The interface automatically adapts to your screen size. For the smoothest experience, use a modern browser such as Chrome or Safari with a stable internet connection.

RTP (Return to Player) varies by individual slot title on cb998. Most slots in the cb998 library carry RTPs between 95% and 98%, which is competitive with industry standards. Specific RTP figures are available in the game's information or paytable panel before you start playing. Higher RTP means a lower statistical house edge over time, though individual session outcomes are always determined by the certified RNG.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet a bonus amount before the winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before you can withdraw bonus-derived winnings. On cb998, wagering progress is tracked in real time in the Bonuses section of your account dashboard.

Yes — all cb998 bonuses carry an expiry date, typically between 7 and 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not met before the expiry date, the bonus balance and any associated winnings will be removed from your account automatically. Check the active bonus details in your account dashboard to track both progress and the remaining time before expiry.

cb998 rewards regular players through an ongoing loyalty programme. Players accumulate loyalty points with every real-money bet placed across all game categories. Points can be exchanged for bonus credits, free spins, or cashback offers. High-volume players may be invited to the cb998 VIP tier, which offers dedicated account management, personalised reload bonuses, faster withdrawals, and priority customer support.

Bonus winnings on cb998 become withdrawable only after the full wagering requirement attached to that bonus has been completed. You can withdraw your real-money balance at any time — wagering restrictions apply only to bonus funds and winnings generated from those bonus funds. Once the playthrough is satisfied, any remaining bonus-derived balance moves to your withdrawable real-money balance and can be cashed out immediately via bKash, Nagad, or any other supported method.

The minimum age to register and play on cb998 is 21 years old. This is a strict policy with no exceptions — all new accounts are subject to mandatory KYC age verification. Any account found to belong to a player under 21 will be immediately suspended and any funds frozen pending investigation. cb998 does not knowingly allow underage gambling under any circumstances.

To self-exclude from cb998, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for the chosen duration — your account will be fully suspended, login will be blocked, and all marketing communications will stop. If you need urgent assistance, contact cb998 live chat support directly and the team can apply exclusion immediately.

Yes — cb998 provides deposit limit controls directly in your account's Responsible Gaming settings. You can set daily, weekly, or monthly deposit limits in BDT. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours after the change request — this cooling-off period is a deliberate safeguard. Reducing a limit takes effect instantly. These tools are free to use and are available to all cb998 players at any time.

cb998 customer support is available 24 hours a day, seven days a week via live chat on the website. Live chat is the fastest channel for urgent issues such as deposit problems, withdrawal queries, or responsible gaming requests. You can also reach the support team by email at support@cb998.io. cb998 support staff are English-speaking and familiar with the specific needs of players based in Bangladesh.